Last Updated: 20th October 2013.
We offer an incredibly dynamic and different experience. We work towards tangible human outcomes, of which "Invest in people, and always give real responsibility" is an important factor. While our main operations are co-ordinated from the D4H Lighthouse HQ in Ireland, we are built around a global team of enthusiasts and influential responders.
If we are not recruiting a position that matches your skills below, but you think you're just right for us, please email firstname.lastname@example.org and tell him why we should hire you.
Customer Success Lead (Position Filled 5th November 2013)
[D4H] Technologies build multi-award winning emergency response team management software and have experienced rapid growth around the world. Our international operation has had particular success in Oil & Gas, Coast Guard, Pharmaceutical, Emergency Management, and Local Government - we are firmly committed to growing our team size. We are now looking for another ambitious team member to join our crew in the lighthouse - yes, we work in a lighthouse. This role will give the successful applicant an opportunity to experience all aspects of a fast growing business.
We're still small enough, that as our next hire you will play a core part of our team; becoming a product expert with a wide range of responsibilities and challenges. You will work closely with the whole crew at [D4H] and be responsible for all aspects of ensuring our emergency response customers and their parent organisations are successfully using our product to capture and analyse the right data for when things go wrong.
You will project manage the on-boarding of new customers, ensuring timely roll-outs of their accounts, training, consultation, and configurations. You will consult with senior management in prospective and existing customers' accounts to understand their problems around logistics, equipment, training, incidents, communication, personnel, compliance, reporting, performance, and resource management. You'll analyse this information with your inherent understanding of these real-world problems to recommend and configure their software to provide an exceptional best-practice solution, data-capture, and work-flows.
Day to day you will be managing our Zendesk ticketing system and knowledge base to triage and solve customer success enquiries. You'll be working towards overall responsiveness improvements and identifying and encouraging product changes to reduce support workloads.
You will have the opportunity to influence the engineering, sales, and business teams as the representative of our international customers needs and perceptions. You'll shape our policies and procedures, and design & deliver training workshops both remotely and on-site. You will decide how we interact, educate, consult, and problem solve for our customers around the world.
You'll introduce new functionality developed by our R&D team by interpreting features into tangible benefits for our existing users; educating and informing them as to how they can solve real-world problems. You'll do this publicly by leading and evangelising the international incident response communities - through our blog, podcast, forums, conferences, and social media channels.
This position is based in our office at the Baily Lighthouse, Howth, Co. Dublin, Ireland.
Desired Skills & Experience
Ideally you've experience within at least one of public safety, industrial safety, or emergency management - having worked, volunteered, or studied in the area. A demonstration of the understanding of the culture, language, systems, risks, planning, and reporting within the market is beneficial.
Using a laptop, mobile devices, and the internet, should feel natural to you - you should be very comfortable in an online environment, be aware of the benefits and limitations of the internet, and have used web-based applications for daily work. You will be expected to quickly gain an understanding of our product, and be able to talk knowledgeably as a source of truth about it.
You should posses proven organisational skills and presentation experience. You'll be expected to take control of projects with lots of moving parts, and speak with authority to customers, prospects, and audiences. Candidates should enjoy communicating with people by phone and email every day, designing measurable processes, assisting end users, and continually learning and experimenting to drive us forward.
While not a requirement, there's lots of opportunity for a candidate who knows what looks good and can handle the production of graphics, video, and multimedia. We use screen-captures, screencasts, and video tours extensively throughout sales, on-boarding, and training. The customers' browser window is our shop window, product, and persona.
- Outcomes, not incomes: Success is measured by tangible human outcomes. We ship insanely great stuff and expect it to convert to insanely great outcomes.
- Connections, not transactions: We encourage networking, co-creation, and collaboration. We champion the front-line responder by providing an incredibly deep and engaging technology experience for them.
- Creativity, not productivity: We create new value, not shift around the old. We work out of an actual lighthouse in Dublin Bay - come and see our culture for yourself. Don't forget your camera - the sunrise over the bay is awesome.
People, not product: We invest in people and always give real responsibility. Our weekly team sit-down is an open forum for sales, engineering, business, and international contacts to review and question the week's activities.
[D4H] Technologies have developed a collaborative emergency response team management tool that helps record and analyze operations, members, equipment, and training. It replaces the widely-used paper and spreadsheet formats and automates the entry of information using internet-connected computers, laptops, and consumer smartphone devices.
The tool uses this data algorithmically to deliver reporting, team management and intelligent information to the field, and information on-demand. Where required, outputs can be formatted for passing on to governing and compliance authorities.
Through intelligent collation of the data from the 'front-line', [D4H] facilitates extensive analysis, monitoring and scheduling of training, targeting of resource allocation and cost control.
The position is now open for interviews and immediate start, salary negotiable. Applicants should send an introduction email with their CV or other considerations to email@example.com using the subject line "Application for Customer Success Lead".
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We currently have internship and work experience positions open for Software Developer roles. Internships are based at the D4H HQ in Howth, Dublin. Priority #1 is your development, and if we get something out of it too, fantastic. Please email firstname.lastname@example.org directly with your CV and Cover Letter to apply.
Marketing & Business Development Internship
Decisions [D4H] currently has a Marketing & Business Development internship position available. Internships are based at the D4H HQ in the Baily Lighthouse, Howth, County Dublin.
What will [D4H] offer the candidate? Priority #1 is your career development. As a cloud based software company serving the Emergency Response community we are at the cutting edge of technology trends, attracting our customers through a unique blend of targeted marketing efforts. [D4H] will offer successful candidates a hands-on opportunity to explore & learn the formula behind our success.
- Relevant Business or Marketing degree
- An in depth knowledge of Social Media
- Interest in corporate blogging
- Ability to research customer and business development opportunities
- A complete LinkedIn profile (Profile Link in cover letter please)
- Google ads & Analytics
- Past blogging experience
- Knowledge and experience of web apps
Please email email@example.com directly with your CV and Cover Letter. Subject line '[D4H] Marketing & Business Development Internship #116'.