We all have to write incident reports to track our incidents, measure our losses, and log our near misses. We must learn about the risks our organizations most commonly face.
Good decisions require piecing together good information; and these pieces of information have never before been available in such quantity. During a crisis, emergency or unexpected event an organizations communication channels become flooded, information is lost, and facts quickly turn stale.
A brand crisis can take many forms, which can linger differing lengths of time depending on the incident type. Every brand crisis is unique, each has a tipping point when an organizations response becomes responsible for the survival of the company.
It’s clear that the term resilience has become more than a buzz word, but rather an emergency & crisis management concept with real staying power. The question now is how to ensure that your organization understands and incorporates resilience into it's day to day activity?
In an age where flight travel is becoming the daily commute for some and where consumers have lots of choice which carrier they choose to fly with, a good reputation has never been so important.
All organizations need preparedness for when incidents occur. The aim is to stay informed of your capabilities. Because of the nature of unplanned events, it will almost always be assumed that “more should have been done” prior to an event's occurrence! This is why it's so important to track your preparedness activities.
To respond efficiently, organizations must be able to mobilize specialized equipment and their personnel within minutes of notification. Everything should be approached with one goal in mind “efficient and rapid emergency response” to incidents.
Gaining control of a crisis is difficult. Lives, reputation or property hang in the balance. With limits on severe limits, effective decision-making, perhaps more than any other skill, is critical to successful incident command.